Modern Middle Manager
Primarily my musings on the practical application of technology and management principles at a financial services company.
Another Damn Manual

Friday, May 21, 2004  

More of my staff's time continues to be taken up by regular and repeatable processes, i.e., backups, audits, patches, etc. I've decided to have them identify those processes and commit them to an operations manual in order to standardize what they're doing and how they're doing it, plus build some more exception reporting into the mix. After putting this together, the next step will be figuring out what can be automated and what can be rotated. Automate any checks or reconciliation, rotate the manual tasks so that nobody gets complacent and everyone knows the small processes. Everyone wants to ride the horses but no one wants to clean the stable.

posted by Henry Jenkins | 5/21/2004 03:53:00 PM

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