Modern Middle Manager
Primarily my musings on the practical application of technology and management principles at a financial services company.
Smartest Thing I Ever Did

Tuesday, February 03, 2004  

1. Create a single phone number for Information Services support.

2. Stop answering direct calls to my line for a few months, training people to do #1.

posted by Henry Jenkins | 2/03/2004 10:11:00 PM

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