Modern Middle Manager
Primarily my musings on the practical application of technology and management principles at a financial services company.
Chapter 3 - Where'd the Money Go?

Monday, April 28, 2003  

Chapter 3 is about benchmarking IT spending. I've already done this in a previous post (damn, where'd it go?) and found that our IT spending as a percentage of revenue was just about on target for our industry (6.7%). Interestingly enough, our staffing is almost 29% less than the industry average and our spending per employee is about 10% less. I attribute some of this to intense standardization, the lack of rogue software running around and the use of several tools to make remote visits unnecessary. We expect that time spent doing end-user support will continue to decline as we centralize using thin clients on Citrix Metaframe. Ultimately this will impact the bottom line of the company in a positive way.

posted by Henry Jenkins | 4/28/2003 09:58:00 PM

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