Modern Middle Manager
Primarily my musings on the practical application of technology and management principles at a financial services company.
The Difference Between a Hallucination and a Vision...

Saturday, December 14, 2002 how many people can see it. This article discusses why change management starts with the hearts and minds of employees, not the directives of management. Duh. Are there any managers who honestly believe you can tell people to change and expect them to love it? Try this on for size:

"Today, senior management has decided that we will organize the client servicing division into teams rather than administrator and assistant pairs. You will receive new titles that sound like the marketing factory made them up, we'll leave your actual roles relatively ambiguous and you'll have to figure out the responsibilities within your team yourself. Oh yeah, and one person that we selected will be team leader. Now go figure it out. Go teams!"

That's pretty close to what happened in our company. Were the employees delighted? Does a bear...well, you get the point. Of course not. Management rearranges the chairs on the deck and forgets that maybe the staff would like that iceberg up ahead dealt with first.

posted by Henry Jenkins | 12/14/2002 12:55:00 AM

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